Sony WH-CH Wireless Headphones - Black
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Product Information
Full details
The Sony WH-CH520 Wireless On-Ear Headphones are designed for music lovers and busy individuals seeking a comfortable, long-lasting audio experience with seamless device switching. Featuring Sony's DSEE technology for enhanced sound quality and a multi-point connection for convenience, these headphones excel in delivering clear audio and calls. The main consideration is their on-ear design, which some users might prefer over full over-ear coverage.
All features
| Colour | Black |
|---|---|
| Series | WH-CH |
| Model Part Number | WHCH520B.CE7 |
| Brand | Sony |
Extended Product Information
FAQs
How do I pair my Sony WH-CH520 headphones?
Turn on the headphones; they should automatically enter pairing mode. Go to your device's Bluetooth settings, select 'WH-CH520' from the available devices, and confirm the connection.
Can I connect these headphones to two devices at once?
Yes, the Sony WH-CH520 features Multi-Point Connection, allowing you to connect to two Bluetooth devices simultaneously and switch between them seamlessly.
What is the battery life, and how long does it take to charge?
The headphones offer up to 50 hours of listening time on a full charge. A 3-minute quick charge can provide approximately 1.5 hours of playback.
Do these headphones have noise cancellation?
The Sony WH-CH520 headphones feature noise suppression technology for the built-in microphone, which helps to make your voice clearer during calls. They do not have Active Noise Cancellation (ANC) for listening to music.
Are the WH-CH520 headphones comfortable for long periods?
Yes, they are designed with an adjustable headband and soft earcups to provide comfort during extended listening sessions.
How do I answer calls using the headphones?
You can answer incoming calls by pressing the dedicated button located on the earcup of the headphones.
What is DSEE, and how does it work?
DSEE (Digital Sound Enhancement Engine) is a Sony technology that restores high-frequency sounds and fine fade-out sounds that are lost during digital audio compression, aiming to deliver a more natural and authentic sound experience.
Troubleshooting
Headphones won't turn on or charge.
Ensure the charging cable is securely connected to both the headphones and a functioning power source. Try a different USB-C cable or power adapter. Allow the headphones to charge for at least 10 minutes before attempting to power them on again.
Cannot pair with a Bluetooth device.
Make sure the headphones are in pairing mode (usually indicated by a flashing blue light). Ensure Bluetooth is enabled on your device and that the headphones are within close proximity. If previous pairings exist, try 'forgetting' the device on your phone's Bluetooth settings and re-pairing. Turn off and on both the headphones and your device.
Audio quality is poor or drops out frequently.
Ensure there are no obstructions between your device and the headphones. Move closer to your paired device. Check if other Bluetooth or Wi-Fi devices are causing interference. Try restarting both the headphones and your audio source. Disable DSEE in the Sony Headphones Connect app if you suspect it's causing issues (though this is rare).
Microphone isn't picking up my voice clearly during calls.
Make sure the microphone is not covered by clothing or your hand. Check the volume settings on your connected device. Ensure you are speaking directly towards the microphone. If in a very noisy environment, try moving to a quieter location.
Multi-Point Connection isn't switching devices properly.
Ensure both devices are paired and within range. Audio priority is typically given to the device currently playing media or receiving a call. Manually pause playback on one device to switch to the other. If problems persist, try 'forgetting' the headphones on both devices and setting up Multi-Point Connection again carefully.
Pros and Cons
Pros
- Enhanced Sound Quality: DSEE technology brings compressed music closer to its original recording quality.
- Seamless Device Switching: Multi-Point Connection boosts productivity and convenience.
- Exceptional Battery Life: 50 hours of playtime means less frequent charging.
- Rapid Charging: Get back to your music quickly with 1.5 hours of listening from a 3-minute charge.
- Clear Communication: Noise suppression on the microphone ensures your calls are distinct.
- Comfortable Design: Adjustable headband and soft earcups support prolonged wear.
Cons
- On-Ear Design: While comfortable, on-ear headphones may not offer the same level of passive noise isolation as over-ear models for some users.
- Microphone Noise Suppression Only: The noise suppression technology is for the microphone, not for environmental noise cancellation for the listener.
Setup
- Initial Pairing: When first turned on, the WH-CH520 headphones will automatically enter pairing mode. You'll usually hear a voice prompt like 'Bluetooth pairing'.
- Activate Bluetooth: On your device (smartphone, tablet, laptop), go to Bluetooth settings and ensure Bluetooth is turned on.
- Select Headphones: Look for 'WH-CH520' in the list of available devices and select it to pair.
- Multi-Point Connection: To use Multi-Point, pair the headphones with your first device. Then, on the first device, disable its Bluetooth temporarily. Now, pair the headphones with your second device. Once the second device is paired, re-enable Bluetooth on the first device. The headphones should now be connected to both. Audio will play from the active source, and calls will prioritize your phone.
Compatibility
These headphones are compatible with any device that supports Bluetooth audio connectivity, including smartphones, tablets, laptops, and some smart TVs.
Care
- Charging: Use the provided USB-C cable to charge the headphones. Connect it to a standard USB power adapter (not included) or a computer's USB port. Avoid using chargers with excessively high voltage/amperage that could damage the battery.
- Cleaning: Gently wipe the earcups and headband with a soft, dry, or slightly damp cloth. Avoid using harsh chemicals or abrasive cleaners. Ensure no moisture gets into the charging port or microphone openings.
- Storage: When not in use, store the headphones in a clean, dry place away from extreme temperatures and direct sunlight. Avoid placing heavy objects on them to prevent damage.
- Avoid Water: These headphones are not waterproof. Keep them away from rain, splashes, and excessive moisture to prevent damage.