Bose QuietComfort Ultra (2nd Gen) Earbuds - White Smoke

Make every song count with these Bose QuietComfort Ultra (2nd Gen) earbuds. Bose Immersive Audio a...

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Designed for audio enthusiasts who demand a deeply personalized and immersive listening experience, the Bose QuietComfort Ultra (2nd Gen) Earbuds offer cutting-edge sound and superior noise cancellation, though unlocking their full potential requires initial setup and customization via the companion app.

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ColourWhite
SeriesQuietComfort Ultra (2nd Gen)
Model Part Number896637-0020
BrandBose

Extended Product Information

FAQs

What is Bose Immersive Audio?

Bose Immersive Audio is a technology that adds depth and space to your music, making the sound feel more natural and expansive, as if the audio is coming from outside your head, creating a more realistic listening experience.

How does CustomTune technology work?

CustomTune technology uses a proprietary system to analyze the unique shape of your ears when you set up the earbuds. It then automatically customizes both the audio performance and the active noise cancellation specifically for your individual ear anatomy, optimizing your listening experience.

Are the Bose QuietComfort Ultra Earbuds waterproof?

The earbuds have an `IPX4 rating`, meaning they are resistant to splashes and sweat from any direction. They are not designed to be submerged in water or used for swimming.

Can I use just one earbud at a time?

Yes, you can use either earbud independently for listening to audio or making calls. This is useful for staying aware of your surroundings or extending listening time by alternating earbuds.

How do I switch between connected devices with Bluetooth multipoint?

If you have the earbuds connected to two devices simultaneously (e.g., a phone and a laptop), the earbuds will automatically switch to the device that is playing audio. You can also manually switch via the Bose Music app.

What is the difference between Quiet Mode, Aware Mode, and Immersion Mode?

`Quiet Mode` provides maximum noise cancellation. `Aware Mode` allows you to hear your surroundings while still enjoying your audio. `Immersion Mode` combines the benefits of strong noise cancellation with the added spatial depth of Bose Immersive Audio for the most captivating experience.

How do I ensure the best fit for my earbuds?

The earbuds come with various sizes of ear tips and stability bands. Experiment to find the combination that creates a comfortable, secure seal in your ear canal. A good seal is crucial for optimal sound quality and noise cancellation. The Bose Music app can also guide you through fitting.

Troubleshooting

Earbuds won't connect or pair with my device.

Ensure Bluetooth is enabled on your device. Place the earbuds in the charging case, close it for 5 seconds, then open it to re-enter pairing mode. If the issue persists, try restarting your device and clearing the earbuds from your device's Bluetooth list before attempting to pair again.

Poor sound quality or noise cancellation not working effectively.

Check your ear tip and stability band fit. An improper seal can significantly impact sound and noise cancellation. Try different sizes. Also, ensure CustomTune calibration has been performed via the Bose Music app. Clean any debris from the ear tips and speaker grilles.

Battery life seems shorter than expected.

Using `Bose Immersive Audio` and `Immersion Mode` can consume more battery. Try switching to `Quiet Mode` or `Aware Mode` if extended battery life is needed. Ensure the earbuds are properly seated in the charging case to ensure they are charging fully.

Call quality is poor or muffled.

Ensure the microphones are not obstructed. If outdoors, strong winds can affect call clarity; try moving to a more sheltered location. Check for any debris in the microphone openings. Update the earbuds' firmware via the Bose Music app if available.

Earbuds are not charging in the case.

Check that the charging contacts on both the earbuds and inside the case are clean and free of debris. Ensure the charging case itself is charged. Try using a different charging cable or power adapter for the case.

Pros and Cons

Pros

  • Exceptional sound quality with immersive audio
  • Personalized audio and noise cancellation via CustomTune
  • Effective active noise cancellation across multiple modes
  • Clear and reliable call quality in various environments
  • Comfortable and secure fit for extended wear and activity
  • Convenient Bluetooth multipoint connectivity
  • Sweat and splash resistant for active lifestyles
  • Quick charge feature provides rapid power boosts

Cons

  • Full customization requires use of the companion app
  • Battery life, while good, may vary with Immersive Audio use
  • Premium product, implying a need for careful handling and storage
  • The umbrella-shaped tips and stability bands might require some adjustment for new users

Setup, Compatibility & Care

Initial Setup

  1. Charge: Before first use, fully charge your Bose QuietComfort Ultra Earbuds in their charging case. Connect the charging case to a USB power source using the provided cable.
  2. Download App: Download the Bose Music app from your device's app store. This app is essential for unlocking all features, including CustomTune technology and mode customization.
  3. Pair: Open the charging case, then open the Bose Music app. Follow the on-screen instructions in the app to pair your earbuds with your device via Bluetooth.
  4. CustomTune Calibration: The app will guide you through the CustomTune calibration process, which personalizes the audio and noise cancellation to your ears.
  5. Fit: Experiment with the different sizes of ear tips and stability bands included to find the most comfortable and secure fit for optimal sound and noise cancellation.

Compatibility

  • The earbuds are compatible with any device supporting `Bluetooth` audio connectivity (e.g., smartphones, tablets, laptops).
  • For full feature access and customization, a smartphone or tablet running the Bose Music app is required.

Care & Maintenance

  • Cleaning: Regularly wipe the earbuds and charging case with a soft, dry cloth. For the ear tips and stability bands, you can gently clean them with a damp cloth and mild soap, ensuring they are completely dry before reattaching.
  • Storage: When not in use, store the earbuds in their charging case to protect them and ensure they remain charged.
  • Water Exposure: While `IPX4 rated` for sweat and splashes, avoid submerging the earbuds in water or exposing them to high-pressure water streams.
  • Temperature: Avoid exposing the earbuds to extreme temperatures, direct sunlight for extended periods, or very humid conditions.