Heatmiser NeoStat-e V2 Smart Thermostat - LavaTap - Black
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Product Information
Full details
The Heatmiser NeoStat-e V2 in Black is designed for homeowners with electric underfloor heating systems seeking precise temperature control and smart home integration. Its key benefit is providing consistent, efficient warmth through advanced floor temperature monitoring and remote app access. A potential caveat is its reliance on the Heatmiser Neo Hub for full smart functionality. This smart thermostat offers seven-day programmability, a responsive touchscreen, and integration with voice assistants, ensuring comfort and energy savings.
All features
| Colour | Black |
|---|---|
| Model Part Number | neoStat-e V2 |
| Brand | LavaTap |
Extended Product Information
FAQs
Is the floor sensor included with the NeoStat-e V2?
Yes, the Heatmiser NeoStat-e V2 comes supplied with a floor sensor probe for accurate ground temperature monitoring.
Can I control the thermostat without a Neo Hub?
You can control the thermostat manually via its touchscreen for basic functions. However, remote access, app control, and smart home integration require the Heatmiser Neo Hub.
What type of underfloor heating does this thermostat support?
The NeoStat-e V2 is specifically designed for electric underfloor heating systems.
How do I reset the thermostat to factory settings?
Refer to the user manual for specific instructions on performing a factory reset. This typically involves a sequence of button presses or menu options.
Can I use this thermostat with water-based underfloor heating?
No, this model is exclusively designed for electric underfloor heating systems.
What are the dimensions of the NeoStat-e V2?
Please consult the product specifications in the user manual or on the manufacturer's website for detailed dimensions.
Does the app allow for geofencing or learning capabilities?
The Heatmiser Neo app supports remote control and scheduling. Advanced features like geofencing or learning capabilities depend on the specific firmware and Neo Hub integration.
Troubleshooting
Thermostat not powering on
Check the main power supply to the underfloor heating system and ensure all wiring connections to the NeoStat-e V2 are secure and correctly installed according to the manual.
Floor temperature not reaching set point
Verify the floor sensor is correctly positioned, connected, and functioning. Check for any obstructions or damage to the heating mat or elements. Ensure the thermostat's settings for floor limit are appropriate.
Unable to connect to Neo Hub / App
Ensure the Neo Hub is powered on and connected to your network. Check that the NeoStat-e V2 is within range of the Neo Hub and has been correctly paired during setup. Restart both the thermostat and the Neo Hub.
Screen is unresponsive
Try performing a soft reset by turning off the power supply to the thermostat for a minute and then turning it back on. If the issue persists, contact customer support.
Pros and Cons
Pros
- Precise control over electric underfloor heating.
- Remote access and control via smartphone app.
- Flexible seven-day programming for customized comfort.
- Modern touchscreen interface for easy operation.
- Integrates with smart home ecosystems and voice assistants.
Cons
- Requires a separate Heatmiser Neo Hub for smart features.
- Primarily designed for electric underfloor heating systems.
- Installation may require professional assistance for optimal performance.
- App-based control might be complex for less tech-savvy users.
- Limited to black color option in this specific variant.
Setup, Compatibility & Care
Setup: Installation involves wiring the NeoStat-e V2 to your electric underfloor heating system and connecting the included floor sensor. For smart functionality, it must be paired with a Heatmiser Neo Hub. Refer to the detailed installation manual for electrical connections and sensor placement.
Compatibility: This thermostat is specifically designed for electric underfloor heating systems. It requires a Heatmiser Neo Hub to access its smart features, app control, and voice assistant integration. It is compatible with iOS and Android devices.
Care: Clean the touchscreen display with a soft, dry or slightly damp cloth. Avoid using abrasive cleaners or solvents. Ensure the vents are kept clear of dust and obstructions to maintain optimal performance.