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Heatmiser NeoStat-e V2 Smart Thermostat - Silver

Not AvailableHeatmiser NeoStat-e V2 Smart Thermostat - Silver
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The Heatmiser NeoStat-e V2 Smart Thermostat is a WiFi thermostat designed for electric underfloor ...

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Product Information

Full details

The Heatmiser NeoStat-e V2 Smart Thermostat in Silver is for homeowners with electric underfloor heating systems seeking precise temperature control and smart home integration. Its key benefit is achieving consistent comfort and energy savings through advanced scheduling and remote access via the Heatmiser Neo app. A potential caveat is that full smart features require the separate Heatmiser Neo Hub.

All features

ColourSilver
Model Part NumberNeoStat-e V2
BrandLavaTap

Extended Product Information

FAQs

Is the Heatmiser NeoStat-e V2 suitable for all types of underfloor heating?

No, this thermostat is specifically designed for *electric* underfloor heating systems, such as mats, cables, and film. It is not compatible with hydronic or water-based underfloor heating systems.

Do I need a separate hub to use this thermostat?

You can use the NeoStat-e V2 as a standalone programmable thermostat directly on the unit. However, to enable remote control via the Heatmiser Neo app and smart home integration, you will need to purchase the Heatmiser Neo Hub separately.

What is the warranty period for the NeoStat-e V2?

The standard warranty period for the Heatmiser NeoStat-e V2 is typically two years from the date of purchase, covering manufacturing defects. Please refer to the product documentation or retailer for specific warranty terms.

How does the floor sensor work?

The included floor sensor probe is installed within the floor screed, close to the heating elements. It continuously monitors the floor temperature, allowing the thermostat to maintain your desired setting accurately and prevent overheating, ensuring consistent comfort and safety.

Can I use this thermostat with Google Home or Amazon Alexa?

Yes, when connected to the Heatmiser Neo Hub, the NeoStat-e V2 can be integrated with popular voice assistants like Google Assistant and Amazon Alexa for voice-controlled heating adjustments.

How do I perform a factory reset?

A factory reset typically involves a specific button combination or menu option on the thermostat. Consult the user manual for the exact procedure for the NeoStat-e V2, as this will erase all custom settings and network configurations.

What is the power consumption of the NeoStat-e V2?

The NeoStat-e V2 itself consumes a very small amount of power, typically less than 2W, to operate its display and electronics. The primary energy savings come from its intelligent control of the heating system.

Troubleshooting

Thermostat screen is blank

Check the mains power supply to the thermostat. Ensure the circuit breaker is on and the wiring is correctly connected. If the issue persists, contact a qualified electrician.

Cannot connect to Wi-Fi

Ensure your Wi-Fi network is operational and within range. Verify you are entering the correct Wi-Fi password. Try restarting your router and the thermostat. Check the thermostat's firmware is up to date via the Neo app if connected to a Neo Hub.

Floor temperature is inaccurate

Verify that the floor sensor probe is correctly installed and securely connected to the thermostat. Ensure the probe is not damaged and is positioned appropriately within the heating system. Check the sensor settings in the thermostat menu.

Heating does not turn on

Confirm the thermostat is set to the correct mode (e.g., Heat) and that the target temperature is higher than the current floor/air temperature. Check your programmed schedule to ensure it's active. Verify power supply to the heating system.

App cannot connect to thermostat

Ensure both your smartphone and the Neo Hub (if used) have an active internet connection. Check that the NeoStat-e V2 is online and connected to your Wi-Fi network. Restart the Neo app and the Neo Hub.

Pros and Cons

Pros

  • Specifically designed for optimal performance with electric underfloor heating.
  • Offers remote control and monitoring capabilities through a dedicated app.
  • Intuitive touchscreen interface for easy day-to-day operation.
  • Enables significant energy savings through programmable schedules and precise control.
  • Dual floor and air sensors provide accurate and consistent temperature readings.
  • Modern aesthetic with a sleek silver finish.

Cons

  • Requires a separate Heatmiser Neo Hub for full smart functionality and remote access.
  • Primarily designed for electric underfloor heating; not suitable for hydronic systems.
  • Initial setup may require some technical knowledge for optimal integration.
  • App control functionality is dependent on a stable Wi-Fi connection.
  • Compatibility is limited to the Heatmiser Neo ecosystem.

Setup, Compatibility & Care

Setup: The NeoStat-e V2 is designed for direct wiring into electric underfloor heating systems. It requires a 230V power supply. Installation should ideally be performed by a qualified electrician. Connect the floor sensor probe to the designated terminals on the thermostat. Once physically installed, connecting to your home Wi-Fi network is done via the thermostat's menu, and pairing with the Heatmiser Neo Hub (sold separately) unlocks remote access features.

Compatibility: This thermostat is specifically compatible with electric underfloor heating systems (mats, cables, and film). It requires connection to a 230V mains supply. For smart features, it is compatible with the Heatmiser Neo Hub and the Heatmiser Neo app (available on iOS and Android). It can also integrate with other smart home platforms supported by the Neo Hub.

Care: To clean the thermostat, use a soft, dry or slightly damp cloth. Avoid using abrasive cleaners or solvents, as these can damage the screen and casing. Ensure the thermostat is not exposed to excessive moisture or dust. Periodically check that the vents on the unit are clear to ensure proper air circulation for the internal temperature sensor.