Heatmiser NeoStat-e V2 Smart Thermostat - White
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Product Information
Full details
The Heatmiser NeoStat-e V2 is a smart thermostat designed for users with electric underfloor heating systems. Its key benefit is precise temperature control and remote access via the Heatmiser Neo app, allowing for enhanced comfort and energy efficiency. A potential caveat is its reliance on the Heatmiser Neo Hub for full smart home integration. This digital thermostat offers seven-day programming, real-time temperature readings, and integrates with smart home assistants.
All features
| Colour | White |
|---|---|
| Model Part Number | neoStat-e V2 |
| Brand | LavaTap |
Extended Product Information
FAQs
Do I need a Neo Hub to use the NeoStat-e V2?
Yes, a Heatmiser Neo Hub is required to access the smart features, including remote control via the Heatmiser Neo app and integration with smart home systems.
Can this thermostat be used with water-based underfloor heating systems?
No, the NeoStat-e V2 is specifically designed and optimized for electric underfloor heating systems only.
How do I update the firmware on the NeoStat-e V2?
Firmware updates are typically managed automatically via the Heatmiser Neo Hub and app when connected to the internet. Ensure your Neo Hub has an active internet connection.
What is the warranty period for the NeoStat-e V2?
Please refer to the product documentation or the manufacturer's website for the most current warranty information. Typically, smart thermostats come with a limited warranty.
Can I control multiple NeoStat-e V2 thermostats with one Neo Hub?
Yes, a single Heatmiser Neo Hub can manage multiple NeoStat and NeoAir devices within your home, allowing for zoned heating control.
How accurate is the floor temperature reading?
The accuracy depends on proper installation of the floor sensor. When installed correctly, it provides reliable readings for precise temperature management.
Troubleshooting
Thermostat not powering on
Check the main power supply to the underfloor heating system and ensure the thermostat is correctly wired. Verify the fuse or circuit breaker is active.
Inaccurate temperature readings
Ensure the floor sensor is correctly installed and connected to the thermostat. Check for any damage to the sensor or its cable. Recalibrate the thermostat if possible via the app or device settings.
Unable to connect to Neo Hub or app
Verify that the Neo Hub is powered on and connected to your network. Ensure your mobile device is connected to the internet. Restart both the thermostat and the Neo Hub. Check the Heatmiser app for any network status updates or error messages.
Heating not activating as scheduled
Confirm the correct schedule is programmed in the app or on the thermostat. Check that the thermostat is in the correct mode (e.g., Auto, not Off). Ensure the Neo Hub is online and communicating with the thermostat.
Pros and Cons
Pros
- Precise control for electric underfloor heating.
- Remote access via smartphone app.
- Flexible 7-day programming.
- Includes floor sensor for optimal performance.
- Smart home and voice assistant compatibility.
Cons
- Requires a Heatmiser Neo Hub for smart features.
- Primarily designed for electric underfloor heating, not all heating systems.
- Advanced setup may require professional installation.
Setup, Compatibility & Care
Setup: The NeoStat-e V2 is designed for installation by a qualified electrician. It requires connection to the electric underfloor heating mat or cable and a power supply. For smart functionality, it must be connected to a Heatmiser Neo Hub, which requires a wired network connection.
Compatibility: This thermostat is specifically designed for electric underfloor heating systems. It requires a Heatmiser Neo Hub for remote access and smart home integration. It is compatible with iOS and Android devices for app control and can integrate with popular voice assistants.
Care: Clean the touchscreen display with a soft, damp cloth. Avoid using abrasive cleaners or solvents. Ensure the thermostat is not exposed to excessive moisture or direct sunlight. Periodically check that the floor sensor is properly connected if experiencing temperature inconsistencies.