Plugable USB 3.0 Dual Monitor Docking Station - Grey

The Plugable UD-3900H is a versatile USB 3.0 Dual Monitor Horizontal Docking Station designed to e...

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Full details

The Plugable UD-3900H-EU is a versatile USB 3.0 horizontal docking station designed for professionals seeking to expand their laptop's connectivity. It allows for dual HD monitor connections and integrates multiple peripherals through a single USB connection, significantly streamlining your workspace and boosting productivity. A key caveat is that it does not charge your laptop, requiring its original power adapter for system power.

All features

ColourGrey
Model Part NumberUD-3900H-EU
BrandPlugable

Extended Product Information

FAQs

Does the UD-3900H-EU charge my laptop?

No, this docking station does not provide power to charge your laptop. You will need to use your laptop's original power adapter for charging.

What is the maximum resolution supported by the HDMI port?

The HDMI port supports up to 2560 x 1440 resolution at 50Hz when used as a single HDMI display. When used with the DVI port, both support up to 1920x1200 at 60Hz.

Can I connect DisplayPort monitors to this dock?

No, this docking station does not have DisplayPort outputs and is not compatible with DisplayPort monitors.

Do I need to install drivers for this dock?

Yes, this docking station uses DisplayLink technology and requires the installation of DisplayLink drivers for full functionality. Drivers can usually be installed automatically or downloaded from the Plugable website.

What operating systems are supported?

The UD-3900H-EU supports Windows, macOS, and ChromeOS. Specific version requirements can be found in the product's technical specifications.

Can I use this dock with a USB-C port on my laptop?

Yes, the dock includes a USB-C to USB-B cable, allowing you to connect it to a USB-C port on your laptop that supports data transfer.

What is the difference between the USB 3.0 and USB 2.0 ports?

USB 3.0 ports offer significantly faster data transfer speeds (up to 5 Gbps) and are recommended for high-speed storage devices like external SSDs. USB 2.0 ports (up to 480 Mbps) are suitable for less data-intensive peripherals such as keyboards, mice, and webcams.

Troubleshooting

Monitors are not detected or display incorrectly

Ensure the DisplayLink drivers are installed and up-to-date. Verify monitor cables are securely connected. Try a different USB port or cable. Check that the monitor resolution and refresh rate are supported by the dock.

No internet connection via Ethernet

Confirm the Ethernet cable is securely plugged into both the dock and the router/switch. Ensure DisplayLink drivers are installed. Try restarting the docking station and your router.

USB devices are not recognized

Try connecting the USB device to a different USB port (USB 3.0 vs USB 2.0). Ensure the device is compatible and does not require more power than the port can supply. Reinstall DisplayLink drivers.

Audio output is not working

Verify that the 3.5mm audio cable is fully plugged into the correct jack on the dock. Check your operating system's audio output settings and ensure the Plugable dock's audio device is selected.

Pros and Cons

Pros

  • Expands laptop connectivity significantly with a single cable.
  • Supports dual high-resolution monitors for increased productivity.
  • Provides a wide array of ports including USB 3.0, USB 2.0, audio, and Gigabit Ethernet.
  • Compact horizontal design saves desk space.
  • Compatible with Windows, macOS, and ChromeOS.

Cons

  • Does not provide laptop charging capabilities.
  • Maximum resolution for single HDMI display is 2560x1440 @ 50Hz.
  • DVI port does not support DisplayPort displays.
  • Relies on DisplayLink technology which may have specific driver requirements.

Setup, Compatibility & Care

Setup:

  1. Connect the AC adapter to the docking station and plug it into a power outlet.
  2. Connect the docking station to your laptop using either the provided USB 3.0 (Type-B to Type-A) or USB-C (Type-B to Type-C) cable.
  3. Install the DisplayLink drivers if prompted by your operating system or download them from the Plugable website.
  4. Connect your monitors to the HDMI and DVI ports using the appropriate cables or adapters.
  5. Connect your peripherals (keyboard, mouse, audio devices, Ethernet) to the available ports on the docking station.

Compatibility:

  • Operating Systems: Windows (10, 11), macOS (10.14+), ChromeOS.
  • Display Outputs: 1x HDMI (up to 2560x1440 @ 50Hz), 1x DVI-I (up to 1920x1200 @ 60Hz). Includes adapters for DVI-to-HDMI and DVI-to-VGA.
  • Note: Does not support DisplayPort monitors. Laptop charging is not supported.

Care:

  • Keep the docking station in a well-ventilated area to prevent overheating.
  • Clean the exterior with a soft, dry cloth. Avoid using liquids or harsh chemicals.
  • Ensure all cable connections are secure but not over-tightened.