Samsung Neo QLED 4K Smart TV - 65 inch - Black
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Product Information
Full details
The Samsung Neo QLED 4K Smart TV is designed for anyone seeking a premium home entertainment experience, offering stunning picture quality and smart features. The key benefit is its exceptional 4K visuals, powered by the NQ4 AI Gen2 Processor, delivering enhanced brightness, contrast, and detail. However, users should be aware that optimal performance is achieved in a room with controlled lighting to fully appreciate the picture quality. This guide provides a detailed look at the TV's features, performance, setup, and troubleshooting tips.
All features
| Display Type | 4K Ultra HD |
|---|---|
| Screen Size | 65 |
| Colour | Black |
| Energy Efficiency | G |
| Series | Neo QLED |
| Model Part Number | QE65QN73FATXXU |
| Brand | Samsung |
Extended Product Information
FAQs
How do I update the TV's software?
Go to Settings > Support > Software Update and select 'Update Now'. The TV will check for and install the latest software version.
How do I connect external devices like a Blu-ray player?
Connect the device to one of the HDMI ports on the back of the TV. Select the corresponding HDMI input from the TV's source menu.
Can I use voice control with this TV?
Yes, the TV supports voice control through Bixby and Alexa. Activate voice control via the remote control.
How do I reset the TV to factory settings?
Go to Settings > General > Reset. Enter the PIN (default is 0000) and confirm the reset.
What is Object Tracking Sound?
Object Tracking Sound uses AI and multiple speakers to project sound from the right place on the screen, creating immersive audio that follows the action.
What is Quantum HDR?
Quantum HDR delivers exceptional picture detail with a broader range of contrast, revealing hidden beauty in both dark and bright scenes.
What is the warranty period?
The warranty period is generally one year for parts and labor, however, this can vary, consult your purchase documentation for specifics.
Troubleshooting
TV won't turn on.
Check the power connection and ensure the power cord is securely plugged into both the TV and the wall outlet. Try a different outlet and check the power button on the TV itself.
No picture or distorted picture.
Check the HDMI or other video connections. Make sure the cables are securely connected and try a different cable. Reset picture settings in the menu.
No sound.
Check the volume level and mute settings. Make sure the correct audio output is selected in the settings menu. Try restarting the TV.
Poor Wi-Fi connection.
Move the TV closer to the Wi-Fi router. Restart the router and TV. Check for interference from other electronic devices.
Smart features not working.
Ensure the TV is connected to the internet. Restart the TV and check for software updates. Check your Samsung account and subscriptions.
Pros and Cons
Pros
- Exceptional 4K picture quality with Quantum Matrix Technology and Neo Quantum HDR.
- Smart features and personalized recommendations via the Tizen operating system.
- Immersive audio with Object Tracking Sound.
- Sleek and stylish AirSlim design.
- Intelligent picture and sound optimization with the NQ4 AI Gen2 Processor.
- Wide range of HDR support
Cons
- Optimal picture quality is best achieved in a controlled lighting environment.
- Requires a strong Wi-Fi connection for streaming and smart features.
- May require some initial setup and adjustment of picture settings to achieve optimal performance.
- Energy efficiency class G rating may be a concern for some users.
- Advanced features might require some learning for new users.
- Price point may be higher compared to other models
Setup, Compatibility & Care
- Initial Setup: Connect the TV to a power source and follow the on-screen instructions to set up the network connection, sign in to your Samsung account, and tune channels. The TV has 4 HDMI ports, multiple USB ports, and optical audio output.
- Network Connection: Connect the TV to your home network via Wi-Fi (Wi-Fi 5 (802.11ac) supported) or Ethernet cable for smart features and streaming.
- Picture Settings: Adjust picture settings like brightness, contrast, and color to suit your viewing environment and preferences. Explore picture modes like 'Movie' or 'Dynamic' for different content types. The TV also features AI Mode to adjust settings automatically.
- Sound Settings: Configure sound settings, including the sound mode and audio output. Experiment with Object Tracking Sound and AI Sound for an immersive audio experience.
- Compatibility: The TV supports various devices, including gaming consoles, Blu-ray players, and soundbars. Ensure compatibility by checking the device's output resolution and connectivity options (HDMI, USB, etc.).
- Care Instructions: Clean the screen with a soft, dry cloth to remove dust and fingerprints. Avoid using liquid cleaners directly on the screen. Clean the back with a soft cloth. Regularly update the TV's software to ensure optimal performance and access to the latest features.