Extended Product Information
FAQs
How long does the mattress take to expand fully?
The Ezysleep Onyx mattress typically expands to its full size within a few hours of unboxing. For optimal comfort and full firmness, we recommend allowing at least 24-48 hours.
Can I sleep on the mattress immediately after unboxing?
While it starts expanding quickly, for the best experience, it's recommended to let it expand for a few hours. If you must, sleeping on it after a few hours of expansion will not harm the mattress.
How do I clean the mattress cover?
The mattress features a removable, machine-washable cover. We recommend washing it in cold water on a gentle cycle and either air drying or tumble drying on low heat.
What does the 5-year warranty cover?
The 5-year warranty covers manufacturing defects in materials and workmanship. It does not cover normal wear and tear, damage caused by misuse, or changes in personal comfort preferences.
Is this mattress suitable for all sleeping positions?
Yes, its hybrid design with both supportive springs and pressure-relieving foam makes it suitable for various sleeping positions, including back, side, and stomach sleepers, by providing balanced support and comfort.
What are the exact dimensions of this mattress?
The dimensions are 190.0 cm (Length) x 75.0 cm (Width) x 30.0 cm (Depth), with a weight of 19.6 kg. This corresponds to a standard single size.
Is the mattress flippable?
No, due to its specialized multi-layer construction designed for targeted support, this mattress is not designed to be flipped. However, rotating it 180 degrees every 3-6 months is recommended to ensure even wear.
Is the mattress hypoallergenic?
Yes, the top layer of the Ezysleep Onyx mattress is made from breathable, hypoallergenic fabric, designed to reduce irritants and promote a healthier sleep environment.
Troubleshooting
Mattress not fully expanding to 30cm depth.
Ensure all packaging has been completely removed. Allow at least 24-48 hours for full expansion, especially in cooler environments. Walking gently on the mattress can sometimes aid in expansion by breaking up internal air pockets.
Initial 'new mattress' smell (off-gassing).
This is normal and harmless. To dissipate the scent faster, air out the mattress in a well-ventilated room for 24-72 hours before use. Keep windows open and remove bedding.
Mattress cover feels too tight or difficult to remove/re-attach.
Ensure the mattress is fully expanded before attempting to remove or re-attach the cover. Zip the cover carefully, ensuring the mattress layers are properly aligned within it. If washing, ensure the cover is completely dry before re-attaching, as damp fabric can shrink slightly.
Mattress feels firmer or softer than expected after initial setup.
Allow for a 'break-in' period of a few weeks. New mattresses, especially foam ones, can feel different initially and will soften slightly or conform better to your body over time with regular use.
Pros and Cons
Pros
- Optimal balance of support and comfort due to hybrid spring and foam design
- Effective temperature regulation with integrated cooling technology
- Hypoallergenic and breathable top layer for a healthier sleep environment
- Easy to clean with a removable, machine-washable cover
- Convenient delivery and quick expansion time after unboxing
- Comprehensive support for neck, shoulders, and back alignment
Cons
- Warranty strictly covers defects and does not include normal wear and tear
- Warranty does not apply to change of mind purchases
- Mattress weight of 19.6 kg may make repositioning challenging for some individuals
- Requires a few hours for full expansion after unboxing before optimal use
Setup 1. Unpack Carefully: Once delivered, carefully remove the mattress from its box. Avoid using sharp objects that could damage the fabric. 2. Unroll and Position: Place the rolled mattress onto your desired bed frame or foundation. Carefully cut away the outer plastic wrapping. 3. Allow for Expansion: The mattress will begin to expand immediately. Remove all remaining plastic. Allow several hours for the mattress to fully expand to its 30cm depth and firmness. While it expands quickly, optimal comfort is usually achieved after a few hours.  ## Compatibility This mattress measures H:190.0 x W:75.0 x D:30.0 cm, indicating it is a single-sized mattress. It is compatible with most standard single bed frames, platform beds, or adjustable bases. Ensure your bed frame can adequately support the mattress dimensions and weight (19.6 kg). ## Care 1. Cover Maintenance: The soft mattress cover is removable and machine washable. For best results, wash the cover in cold water on a gentle cycle. Tumble dry on low heat or air dry to preserve its integrity. 2. Spot Cleaning: For minor spills or stains on the mattress core (if the cover is off), use a mild detergent mixed with water and a clean cloth. Blot the stained area gently; do not saturate the mattress. Allow it to air dry completely before replacing the cover. 3. Protection: To extend the life of your mattress and keep it clean, consider using a mattress protector. This adds an extra barrier against spills and allergens. 4. Rotation: While not flippable due to its layered construction, rotating the mattress 180 degrees every 3-6 months can help distribute wear evenly and prolong its lifespan. 5. Ventilation: Periodically air out your mattress by removing bedding, especially if you live in a humid environment. This helps maintain freshness.