Dell Pro Wired ANC Headset - Red - WH5024
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Product Information
Full details
The Dell Pro Wired ANC Headset WH5024 is designed for professionals who need to minimize distractions and enhance communication clarity in busy environments. Its key benefit is the combination of Active Noise Cancellation and an AI-based microphone for superior audio input and output. A potential consideration is its wired-only connectivity, which may not suit users who require wireless freedom. This headset offers a binaural, head-band design with USB-C connectivity, featuring a boom microphone and in-line controls for seamless call management.
All features
| Colour | Red |
|---|---|
| Headphones Noise Cancellation | Active |
| Series | Pro |
| Model Part Number | WH5024 |
| Brand | DELL |
Extended Product Information
FAQs
How do I activate/deactivate Active Noise Cancellation (ANC)?
ANC is typically controlled via a button on the in-line control unit. Refer to the headset's quick start guide for the specific button sequence, or check the Dell Peripheral Manager software for ANC settings.
Can I use this headset with a USB Type-A port?
Yes, if you have a USB Type-A to USB Type-C adapter or a USB hub with a Type-C port, you can connect the headset to a USB Type-A port.
What is the benefit of the AI-based microphone?
The AI-based microphone intelligently filters out background noise, such as keyboard sounds or ambient chatter, while ensuring your voice is captured clearly for the person you're speaking with.
Is this headset compatible with both Windows and macOS?
Yes, the Dell WH5024 is designed to be compatible with both Windows and macOS operating systems.
How do I mute my microphone during a call?
You can mute or unmute your microphone by flipping the boom mic up or down, or by using the dedicated mute button on the in-line control unit.
Can I customize audio settings or ANC levels?
Yes, for enhanced customization options like adjusting audio modes, ANC levels, sidetone, and more, you can download and install the Dell Peripheral Manager software.
What is the cable length of the headset?
The cable length is 2 meters (approximately 6.5 feet).
Troubleshooting
No audio output or microphone input
Ensure the headset is correctly plugged into the USB-C port. Check your computer's sound settings to confirm the Dell WH5024 is selected as the default audio input and output device. Restart your computer if the issue persists.
Active Noise Cancellation not working effectively
Verify that ANC is enabled through the in-line controls or Dell Peripheral Manager. Ensure the earcups are properly sealed around your ears. Clean the earcups if they are dirty, as this can affect the seal.
Microphone is not picking up voice clearly or is too quiet
Check that the boom microphone is positioned correctly near your mouth. Ensure the microphone is not muted via the in-line controls. Adjust microphone sensitivity settings in your operating system or within the Dell Peripheral Manager if available.
Intermittent connection or audio drops
Try a different USB-C port on your computer. If using a USB hub, connect the headset directly to the computer. Ensure the USB-C cable is not damaged.
Pros and Cons
Pros
- Excellent noise cancellation for focused work.
- Clear microphone quality thanks to AI noise reduction.
- Stable and reliable wired connection.
- User-friendly in-line controls for call management.
- Certified for major communication platforms like Microsoft Teams and Zoom.
Cons
- Wired connection limits mobility.
- Primarily designed for calls; music mode frequency response is standard.
- Requires a USB-C port or adapter for connection.
Setup, Compatibility & Care
Setup
- Connect the headset's USB Type-C cable to a compatible port on your computer.
- Your operating system (Windows or macOS) should automatically recognize the headset.
- If prompted, follow any on-screen installation instructions for drivers.
- For advanced customization, download and install the Dell Peripheral Manager software from the Dell support website.
Compatibility
- Operating Systems: Windows 10/11 (x64), macOS.
- Connectivity: USB Type-C. USB Type-A devices can be used with an appropriate adapter (sold separately).
- Platforms: Certified for Microsoft Teams and Zoom. Compatible with leading Unified Communications (UC) platforms.
Care
- Cleaning Earcups: Gently wipe the leatherette ear cushions with a soft, damp cloth. Avoid abrasive cleaners.
- Cleaning Headset Body: Use a dry or slightly damp cloth to clean the plastic parts of the headset.
- Cable Care: Avoid sharply bending or twisting the cable. Store the headset with the cable loosely coiled.
- Storage: Store in a cool, dry place when not in use to protect the components.