Sony WH-1000XM5 Wireless Noise Cancelling Headphones - Platinum Silver
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Product Information
Full details
The Sony WH-1000XM5 Wireless Noise Cancelling Headphones in Silver are designed for anyone seeking premium audio quality and superior noise cancellation, whether for calls or music. These headphones provide an immersive listening experience by blocking out distractions, making them ideal for travel, work, or relaxation. Keep in mind that while the battery life is excellent, charging time may be a consideration for some users.
All features
| Colour | Silver |
|---|---|
| Series | WH-1000XM5 |
| Model Part Number | WH-1000XM5S |
| Brand | Sony |
Extended Product Information
FAQs
How do I pair the headphones with my device?
Enable Bluetooth on your device and press and hold the power button on the headphones until they enter pairing mode. Select the headphones from the Bluetooth devices list.
How long does the battery last?
The headphones provide up to 30 hours of continuous playback with noise cancellation enabled and up to 40 hours with noise cancellation off.
How do I control the volume?
Use the touch controls on the right earcup to adjust the volume. Swipe up to increase volume, and swipe down to decrease volume.
Are these headphones waterproof?
No, the Sony WH-1000XM5 headphones are not waterproof. Avoid exposing them to liquids.
Can I use these headphones with a wired connection?
Yes, the headphones come with a 1.2m cable, which can be used to connect them to devices that do not have Bluetooth.
How do I reset the headphones?
Press and hold the power button and the custom button simultaneously until the indicator light flashes blue.
What is the warranty period?
The warranty period is typically one year, but check the documentation included with your product for specifics.
Troubleshooting
Headphones won't turn on.
Ensure the headphones are charged. If they are charged, try resetting them by pressing the power button and the custom button simultaneously.
Poor sound quality.
Check the Bluetooth connection and ensure that your device and the headphones are within range. Update the headphones’ firmware.
Noise cancellation not working effectively.
Ensure noise cancellation is enabled in the Sony Headphones Connect app. Make sure the earcups fit snugly.
Headphones won't connect to a device.
Make sure Bluetooth is enabled on your device. Restart both the headphones and your device.
Microphone not working during calls.
Check that the microphone is not muted and that the headphones are selected as the audio input device.
Pros and Cons
Pros
- Excellent noise cancellation for immersive listening.
- Superior sound quality with a wide frequency range.
- Comfortable design for extended use.
- Long battery life.
- Supports multiple voice assistants.
- High-quality call performance.
Cons
- Charging time can be lengthy (3.5 hours).
- May not be ideal for very active use due to the over-ear design.
- Price point is premium.
Setup, Compatibility & Care
Setup:
- Charging: Fully charge the headphones before first use. Connect the USB cable to a power source.
- Pairing: Enable Bluetooth on your device. Press and hold the power button on the headphones until the pairing mode is activated. Select the headphones from the Bluetooth devices list.
- App: Download and install the Sony Headphones Connect app for additional settings and features.
Compatibility:
The Sony WH-1000XM5 headphones are compatible with:
- Smartphones and tablets with Bluetooth capability.
- Laptops and computers with Bluetooth capability.
- Voice assistants such as Amazon Alexa, Apple Siri, and Google Assistant.
Care:
- Cleaning: Use a soft, slightly damp cloth to clean the headphones. Avoid using harsh chemicals.
- Storage: Store the headphones in the included carrying case when not in use.
- Protection: Avoid exposing the headphones to extreme temperatures or humidity.
- Update: Keep the firmware updated via the Sony Headphones Connect app.