Sony WH-1000XM4 Wireless Over-Ear Headphone - Black - Active Noise Cancellation
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Product Information
Full details
The Sony WH-1000XM4 Wireless Over-Ear Headphones are designed for audio enthusiasts seeking unparalleled noise cancellation and a premium listening experience. Ideal for frequent travelers, commuters, and anyone looking to minimize ambient sound, these headphones deliver immersive audio powered by advanced processing. A potential consideration is the over-ear design, which may not suit all preferences for long-term wear in warm environments. Key features include industry-leading active noise cancellation, personalized sound optimization, and long battery life.
All features
| Colour | Black |
|---|---|
| Headphones Noise Cancellation | Active |
| Series | WH-1000XM4 |
| Model Part Number | ACE-54571 |
| Brand | Sony |
Extended Product Information
FAQs
How do I reset the Sony WH-1000XM4 headphones?
To perform a factory reset, connect the headphones to a power source using the USB-C cable. While connected, press and hold the power button and the CUSTOM button (or NC/AMBIENT button) for approximately 7 seconds until the indicator light flashes.
What is the battery life of the WH-1000XM4?
With noise cancelling activated, the battery life is up to 30 hours. Without noise cancelling, it is up to 38 hours.
Can I use the headphones while they are charging?
Yes, you can use the headphones while they are charging via the USB-C cable.
How do I activate multi-device connection?
Multi-device connection can be enabled through the Sony Headphones Connect app. Once enabled, the headphones can be paired with two devices simultaneously.
What is the warranty period for these headphones?
This product is sold by a VAT-registered UK company, and warranty information typically aligns with standard consumer electronics warranties, usually one year, but check with your specific retailer for exact terms.
Are the earcups replaceable?
Yes, earcups can be replaced. You can purchase replacement earcups from Sony or authorized third-party retailers and follow guides for installation.
How do I connect the headphones to my TV?
If your TV has Bluetooth capability, you can pair the headphones directly through your TV's Bluetooth settings. Ensure your TV supports the necessary Bluetooth audio profiles.
Troubleshooting
Headphones not turning on
Ensure the headphones are charged. Connect them to a power source using the USB-C cable and try again after a few minutes. If the issue persists, perform a factory reset.
Bluetooth connection issues
Turn off Bluetooth on your device and then turn it back on. Forget the 'WH-1000XM4' device from your device's Bluetooth settings and re-pair them. Ensure the headphones are not connected to another device.
No sound or low volume
Check that the headphones are properly connected via Bluetooth and that the volume is turned up on both the headphones and the connected device. Restart both the headphones and the connected device.
Noise cancellation not working effectively
Ensure the noise-canceling microphones on the headphones are not blocked or dirty. Try adjusting the noise cancellation settings in the Sony Headphones Connect app. Perform a factory reset if issues persist.
Speak-to-Chat activates unexpectedly
Adjust the sensitivity of the Speak-to-Chat feature in the Sony Headphones Connect app, or disable it entirely if it is causing inconvenience.
Pros and Cons
Pros
- Exceptional active noise cancellation for superior quiet.
- Comfortable design suitable for long listening sessions.
- Rich, detailed audio quality with customizable EQ.
- Intuitive touch controls for playback and calls.
- Excellent battery life with quick charge functionality.
Cons
- Speak-to-Chat can sometimes activate unintentionally.
- Over-ear design may be warm for some users in hot climates.
- Microphone quality for calls could be improved in noisy environments.
- Price point may be higher than some competitors.
Setup, Compatibility & Care
Setup:
- Ensure headphones are charged using the provided USB-C cable.
- Download and install the Sony Headphones Connect app on your smartphone or tablet.
- Turn on Bluetooth on your device.
- Press and hold the power button on the headphones until the indicator light flashes blue.
- Select 'WH-1000XM4' from your device's Bluetooth list.
- Follow on-screen prompts in the app to complete setup, including firmware updates and personalization settings.
Compatibility:
The WH-1000XM4 are compatible with Bluetooth-enabled devices running iOS, Android, macOS, Windows, and other operating systems that support Bluetooth audio profiles (A2DP, AVRCP, HFP, HSP).
Care:
- Cleaning Earcups: Gently wipe the earcups with a soft, dry cloth. For tougher marks, use a slightly damp cloth and immediately wipe dry. Avoid harsh chemicals or abrasive materials.
- Cleaning Headband: Wipe the headband with a soft, dry cloth. If necessary, use a slightly damp cloth and dry thoroughly.
- Storage: Store the headphones in a cool, dry place, preferably in the included carrying case to protect them from dust and damage. Avoid exposing them to extreme temperatures or direct sunlight for prolonged periods.
- Charging Port: Keep the USB-C charging port clean and free of debris.