We have tested this Smartwatch and can confirm that it is in full working order. It has been through our rigorous testing and quality control procedures before any Smartwatch is made available for sale. Please note that the strap you will receive may not be the original. idoodirect is one of the top ten mobile phone sellers on eBay. We offer a 12 month warranty with our Smartwatches to ensure every product meets your expectation. In the box, we will send your Smartwatch in recyclable packaging, along with a charger. The USB plug is NOT included. If a manufacturing fault occurs within 12 months, we will repair or replace the item.