Epson TM-T20III - C31CH51011
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Product Information
Full details
This guide is for users of the Epson TM-T20III POS printer, offering a reliable and economical solution for retail, hospitality, and grocery businesses. Benefit from fast print speeds and automatic paper reduction, saving both time and costs. Note that while it offers various connectivity options, this model uses direct thermal printing, which requires specific thermal paper rolls.
All features
| Colour | Black |
|---|---|
| Series | TM-T20III |
| Model Part Number | C31CH51011 |
| Brand | Epson |
Extended Product Information
FAQs
What type of paper does the TM-T20III use?
The TM-T20III uses 80mm thermal paper rolls.
How do I load the paper roll?
Open the paper roll cover, insert the paper roll with the thermal side facing up, and close the cover.
What interfaces does this printer support?
The TM-T20III supports USB and Serial interfaces.
How do I clean the print head?
Use a soft cloth or a cotton swab dampened with isopropyl alcohol to gently clean the print head.
What is the MTBF of the TM-T20III?
The MTBF (Mean Time Between Failures) is 360,000 hours.
Does the printer come with a power supply?
Yes, the printer includes an AC adapter.
Can I use any POS software with this printer?
The printer is compatible with most POS software, but it's important to check that your software supports the printer's interfaces and drivers.
Troubleshooting
Printer does not power on.
Check the power connection and ensure the power adapter is securely connected to both the printer and the power outlet. Try a different power outlet.
Printer prints blank pages.
Ensure that the thermal paper is loaded correctly, with the thermal side facing up. Replace the paper roll if necessary.
Poor print quality.
Clean the print head with a soft cloth or a cotton swab dampened with isopropyl alcohol. Ensure you are using high-quality thermal paper. Adjust print density settings in the POS software.
Paper jams frequently.
Check for any obstructions in the paper path. Ensure the paper roll is loaded correctly and that you are using the correct paper size. Replace the paper if it is damaged.
Printer not recognized by POS system.
Make sure the printer is connected correctly via USB or Serial. Reinstall the printer drivers. Check the POS software settings for the correct printer model and port configuration.
Pros and Cons
Pros
- Fast printing speeds enhance transaction efficiency.
- Direct thermal printing eliminates the need for ink, reducing maintenance.
- Automatic paper reduction saves on paper costs.
- High MTBF ensures long-lasting performance and reliability.
- Multiple interface options provide versatile connectivity.
- Compact design saves valuable counter space.
Cons
- Requires specific thermal paper rolls.
- Printouts are susceptible to fading over time and with exposure to heat or sunlight.
- Limited to black and white printing.
- May require a power outlet nearby due to wired power.
- The initial setup might require some configuration depending on the POS system.
Setup, Compatibility & Care
- Unpacking: Carefully remove the printer from its packaging and inspect it for any damage.
- Connecting the Printer: Connect the power adapter to the printer and plug it into a power outlet. Connect the printer to your POS system using either the USB or Serial cable, depending on your setup.
- Installing Paper: Open the paper roll cover, insert a roll of 80mm thermal paper, and close the cover.
- Driver Installation: Install the necessary drivers on your POS system. Drivers are usually provided on a CD or can be downloaded from the Epson website.
- Software Configuration: Configure the printer settings within your POS software, such as paper size and print density.
Compatibility: The Epson TM-T20III is compatible with a wide range of POS systems. Ensure your system supports the printer's USB or Serial interface and that you have the correct drivers.
Care Instructions:
- Cleaning: Regularly clean the printer with a soft, dry cloth to remove dust and debris. Do not use solvents.
- Paper Handling: Only use high-quality thermal paper to prevent paper jams and ensure print quality.
- Print Head Maintenance: Avoid touching the print head, as this can cause damage. If necessary, clean the print head with a cotton swab dampened with isopropyl alcohol.
- Storage: Store the printer in a clean, dry environment, away from direct sunlight and extreme temperatures.