Microsoft USB-C Travel Hub - Black - 1E4-00002
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Product Information
Full details
This Microsoft USB-C Travel Hub is designed for on-the-go professionals needing versatile connectivity. Its key benefit is providing five essential ports to enhance productivity anywhere. A caveat to note is that while it supports accessory charging, it does not support charging the host laptop.
All features
| Colour | Black |
|---|---|
| Model Part Number | 1E4-00002 |
| Brand | Microsoft |
Extended Product Information
FAQs
Can this hub charge my laptop?
No, the Microsoft USB-C Travel Hub supports pass-through charging for compatible accessories connected to its USB-C port, but it does not provide power to charge the host laptop itself.
Can I use both the HDMI and VGA ports at the same time?
No, the Microsoft USB-C Travel Hub is designed so that the HDMI and VGA ports cannot be used simultaneously. You must choose one or the other for video output.
What is the maximum resolution and refresh rate supported by the HDMI port?
The HDMI 2.0 port supports a maximum resolution of 4K (3840 x 2160 pixels) at a 60Hz refresh rate.
What type of USB-A port does this hub have?
The hub features one USB-A port that is USB 3.2 Gen 2 (also known as USB 3.1 Gen 2), offering data transfer speeds up to 10 Gbps.
Does this hub require any drivers to be installed?
No, this hub is plug-and-play. It does not require any software or driver installations and is automatically recognized by compatible operating systems.
Is this hub compatible with non-Microsoft laptops?
Yes, the hub is compatible with modern PCs and any laptop that has a USB-C port that supports data transfer and display output.
What is the weight of the hub?
The Microsoft USB-C Travel Hub weighs approximately 99.2 grams.
Troubleshooting
No video output via HDMI or VGA
Ensure the USB-C cable is securely connected to the laptop. Verify that the HDMI or VGA port is selected as the primary display in your operating system's display settings. Try using only one display output (either HDMI or VGA, not both simultaneously). Check that the connected display cable is functioning correctly.
Ethernet connection not recognized
Confirm the Ethernet cable is properly plugged into both the hub and the network source. Check your laptop's network settings to ensure the Ethernet adapter is enabled. Restart your laptop and the hub.
USB devices not functioning or recognized
Ensure the USB-C cable is securely connected. Try plugging the USB device into a different USB port if available on your laptop. If using the USB-A port, ensure the device is compatible with USB 3.2 Gen 2 speeds. Disconnect and reconnect the USB device.
Accessory charging not working
Confirm that the accessory being charged is compatible with USB-C charging standards. Ensure the charger is connected to the USB-C port on the hub. Note that this hub does not charge the host laptop.
Pros and Cons
Pros
- Provides a comprehensive set of essential ports in a compact form factor.
- Supports high-resolution 4K video output at 60Hz via HDMI.
- Offers a stable wired network connection with Gigabit Ethernet.
- Allows accessory charging through the USB-C port.
- Lightweight and easy to carry for mobile professionals.
Cons
- Does not support charging the connected laptop.
- HDMI and VGA ports cannot be used simultaneously.
- USB-A port is USB 3.2 Gen 2, which may not be the latest standard for all devices.
- Limited to five ports, which might not be sufficient for all users.
Setup, Compatibility & Care
Setup: The Microsoft USB-C Travel Hub requires no software installation. Simply connect the integrated USB-C cable to a compatible USB-C port on your laptop or PC. The hub will be automatically recognized by your operating system.
Compatibility: This hub is compatible with modern PCs and all Microsoft Surface laptops featuring a USB-C port. It supports accessory charging via USB-C but does not support charging the host laptop.
Care: To maintain optimal performance and longevity:
- Keep the hub dry and away from extreme temperatures.
- Clean the exterior with a soft, dry cloth. Avoid using liquids or abrasive cleaners.
- Ensure the USB-C connector and port are free from dust and debris before connecting.
- Avoid excessive bending or pulling of the integrated USB-C cable.