Microsoft Surface Power Supply - Black - Surface
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Product Information
Full details
The Microsoft Surface 127W Power Supply is designed for professionals and students needing reliable, fast charging for their Surface devices. Its key benefit is a high-power output for efficient charging, plus an extra USB-A port for simultaneous device charging. A potential caveat is its specific compatibility, primarily optimized for Surface Book 3 and similar models.
All features
| Colour | Black |
|---|---|
| Series | Surface |
| Model Part Number | USY-00003 |
| Brand | Microsoft |
Extended Product Information
FAQs
What is the cable length of the power supply?
The cable length for the AC power cord is 1.4 meters.
Can I charge my phone and my Surface laptop at the same time?
Yes, the power supply features an additional USB-A port that allows you to charge another device, such as a smartphone or tablet, simultaneously while charging your Surface.
Is this power supply compatible with all Surface devices?
This 127W power supply is optimized for newer Surface models like the Surface Book 3 and compatible Surface Laptops and Pro devices. Please check the compatibility list for your specific model.
What is the power output of the USB-A port?
The USB-A port provides up to 7.5W of power for charging secondary devices.
Does this power supply include safety features?
Yes, it includes built-in safety features such as over-voltage, over-current, and short-circuit protection for safe charging.
How do I clean the power supply?
Use a dry or slightly damp cloth to wipe the surfaces. Avoid using harsh chemicals or abrasive cleaners. Ensure connectors are clean before use.
What is the warranty period for this power supply?
Warranty information typically varies by region and retailer. Please refer to your purchase documentation or Microsoft's official website for specific warranty details.
Troubleshooting
Device not charging
Ensure the power cable is securely connected to both the power supply and the wall outlet. Check that the Surface Connect cable is properly attached to your Surface device. Try using a different wall outlet. Verify compatibility with your Surface model.
USB-A port not charging secondary device
Confirm the power supply is connected to an active power source. Ensure the secondary device's cable is functional and properly connected. The USB-A port provides up to 7.5W; ensure the secondary device does not require more power than this for charging.
Overheating during use
Ensure the power supply has adequate ventilation and is not covered or placed on soft surfaces that could block airflow. If overheating persists, disconnect immediately and contact support.
Slow charging speed
Verify that the power supply is functioning correctly and not being overloaded by charging multiple high-power devices simultaneously. Ensure the Surface Connect cable is clean and free of debris. Check if there are any software updates available for your Surface device that might affect charging performance.
Pros and Cons
Pros
- Provides fast and efficient charging for compatible Surface devices.
- Offers a secondary USB-A port for charging multiple devices at once.
- Compact and portable design is suitable for travel.
- Durable build quality ensures long-term reliability.
- Microsoft certified for guaranteed compatibility and performance.
Cons
- Primarily optimized for newer Surface Book and Laptop models; compatibility with older devices may vary.
- Specific output voltage and current may not be suitable for non-Surface devices.
- Cable length of 1.4 meters may be limiting in some workspace setups.
Setup, Compatibility & Care
Setup: The Microsoft Surface 127W Power Supply is a plug-and-play device. Simply connect the AC power cord to the power supply and plug the adapter into a compatible wall outlet. Then, connect the magnetic Surface Connect cable to your compatible Surface device.
Compatibility: This power supply is optimized for Surface Book 3, Surface Book 2, Surface Book, Surface Laptop 3, Surface Laptop 2, Surface Laptop, Surface Pro X, Surface Pro 7, Surface Pro 6, Surface Pro (5th Gen), Surface Pro 4, Surface Pro 3, Surface Go 2, and Surface Go. Ensure your specific Surface model is listed for optimal performance.
Care: Keep the power supply and its cables clean and free from dust. Use a dry or slightly damp cloth to wipe down the surfaces; avoid using harsh chemicals. Ensure the connectors are clean and free from debris before plugging them into your device. Store the power supply in a cool, dry place when not in use.