Dell Pro Plus Earbuds - Black - Active Noise Cancellation
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Product Information
Full details
The Dell Pro Plus Earbuds (EB525) are designed for modern professionals seeking superior audio clarity and distraction-free communication in any environment. With advanced AI-based noise-cancelling microphones and Adaptive Active Noise Cancellation (ANC), they excel in open offices and busy settings. A key benefit is their certification for Microsoft Teams and Zoom, ensuring seamless call quality. However, users accustomed to physical buttons might find the touch controls have a slight learning curve.
All features
| Colour | Black |
|---|---|
| Headphones Noise Cancellation | Active |
| Series | Pro Plus |
| Model Part Number | EB525-EMEA |
| Brand | DELL |
Extended Product Information
FAQs
How do I switch between ANC and Transparency mode?
You can switch modes by performing a specific touch gesture on the earbuds. A long press on the touch control typically activates ANC, while another gesture engages Transparency mode. Refer to the app for exact control assignments.
Can I use the earbuds with two devices at the same time?
Yes, the earbuds support multi-point connection, allowing you to connect to two devices simultaneously. You can pair with up to 8 devices in total.
What is the battery life?
With ANC on, you can expect up to 8 hours of continuous audio playback from the earbuds. The charging case provides an additional 33 hours of playback, totaling up to 41 hours. Talk time with ANC on is up to 5 hours for the earbuds, and 16.5 hours with the case.
Are these earbuds waterproof?
The earbuds have an IP54 rating, meaning they are protected against dust ingress and water splashes from any direction. They are not suitable for submersion in water.
How do I update the firmware?
Firmware updates are available through the Dell Display and Peripheral Manager application on Windows PCs or the Dell Audio App on mobile devices. Connect your earbuds and follow the prompts within the application.
What does it mean to be Microsoft Teams Open Office Certified?
This certification indicates that the earbuds are specifically designed and tested to isolate your voice and filter out background noise effectively, even in noisy office environments, ensuring clear communication during Microsoft Teams calls.
Can I customize the touch controls?
Yes, the touch controls can be customized for calls and multimedia use through the Dell Audio App or Dell Display and Peripheral Manager software.
Troubleshooting
Earbuds won't connect via Bluetooth.
Ensure Bluetooth is enabled on your device. Reset the earbuds by placing them in the charging case, closing the lid for 10 seconds, then opening it. Try forgetting the earbuds in your device's Bluetooth settings and re-pairing.
No audio output from one earbud.
Check if the earbud is properly seated in the charging case. Clean the charging contacts on both the earbud and the case. Try resetting the earbuds.
Poor microphone quality during calls.
Ensure the AI noise-cancelling mic is not obstructed. Check that the earbuds are within the wireless range of your device. Update firmware via the Dell Audio App or Dell Display and Peripheral Manager.
ANC or Transparency mode not working correctly.
Verify that the correct mode is selected via touch controls or the app. Ensure earbuds are properly sealed in the ear canal; try different ear tip sizes. Update firmware.
Earbuds not charging.
Ensure the charging case is charged. Clean the charging contacts on the earbuds and in the case. Try a different USB Type-C cable or wireless charger.
Pros and Cons
Pros
- Exceptional voice clarity due to AI noise-cancelling microphone.
- Effective noise cancellation and transparency modes for varied environments.
- Certified for major communication platforms (Microsoft Teams, Zoom).
- Comfortable, secure fit with multiple ear tip sizes.
- Multi-device connectivity with Bluetooth 5.3.
- Durable with IP54 rating for dust and water resistance.
Cons
- Touch controls may require a short adjustment period.
- Battery life for talk time with ANC on is moderate (5 hours).
- Requires Dell Display and Peripheral Manager or Dell Audio App for full customization.
- No physical buttons, relying entirely on touch gestures.
Setup, Compatibility & Care
Initial Setup:
- Ensure earbuds are charged using the included USB Type-C cable or a compatible wireless charger.
- Open the charging case with the earbuds inside.
- On your device, enable Bluetooth and select "Dell Pro Plus Earbuds" from the list of available devices.
- For advanced customization, download the Dell Audio App (mobile) or Dell Display and Peripheral Manager (desktop).
Compatibility:
- Operating Systems: Windows 10, Windows 11, macOS, Android, iOS.
- Connectivity: Bluetooth 5.3. Supports connection to up to 8 devices, with 2 simultaneously connected.
- Dell Devices: Features Dell Pair for instant connection to compatible Dell laptops and desktops.
Care Instructions:
- Cleaning: Gently wipe the earbuds and charging case with a soft, dry, or slightly damp cloth. Avoid using harsh chemicals or abrasive materials.
- Ear Tips: Remove and clean ear tips regularly with mild soap and water; ensure they are completely dry before reattaching.
- Charging Port: Keep the USB Type-C charging port clean and free of debris.
- Storage: Store earbuds in the charging case when not in use to protect them and maintain battery charge. Ensure the case is kept in a dry environment.