TCP Smart Downflow Wall Heater - 2kW - White - WHHEAT2000WHOR
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Product Information
Full details
This guide is for homeowners and anyone seeking efficient and controllable heating. The TCP Smart Downflow Wall Heater provides targeted warmth and energy savings through its smart features and rapid ceramic heating. Be aware that while the heater is designed for bathrooms and home offices, professional installation may be required depending on your location. This guide will help you understand and make the most of your heater's features.
All features
| Model Part Number | WHHEAT2000WHOR |
|---|---|
| Brand | TCP |
Extended Product Information
FAQs
How do I control the heater using the TCP Smart App?
Download and install the TCP Smart App on your smartphone. Follow the in-app instructions to connect the heater to your home Wi-Fi network. Once connected, you can control the temperature, set timers and schedules, and access other features directly from your phone.
Can I use the heater in my bathroom?
Yes, the heater has an IP21 rating, making it suitable for use in bathrooms. However, follow all safety instructions and ensure it is installed correctly by a qualified electrician.
What is the child lock feature?
The child lock feature prevents unauthorized changes to the heater's settings. Once activated, the buttons on the heater or remote control are locked, preventing accidental adjustments.
How do I reset the heater?
Unplug the heater for a few minutes, then plug it back in. If the issue persists, consult the product manual or contact TCP customer support.
What is the warranty period?
The TCP Smart Downflow Wall Heater comes with a 2-year manufacturer's guarantee.
Can I control the heater with Google Home?
Yes, you can connect the heater to your Google Home and control it with voice commands. Ensure the heater and Google Home are connected to the same Wi-Fi network and follow the setup instructions in the Google Home app.
How do I clean the air intake and outlet?
Unplug the heater and allow it to cool. Use a soft brush or vacuum cleaner with a brush attachment to remove dust and debris from the air intake and outlet vents.
Troubleshooting
Heater won't turn on.
Check the power connection and ensure the circuit breaker is not tripped. Verify that the heater is properly plugged into the wall and the power switch is in the on position.
Heater doesn't connect to Wi-Fi.
Ensure the heater is within range of your Wi-Fi router. Verify your Wi-Fi password is correct. Restart the heater and the router. Check that your router is broadcasting on a 2.4 GHz network.
Heater doesn't respond to voice commands.
Check your Alexa or Google Assistant app to ensure the heater is connected and online. Confirm that the voice command is being spoken correctly. Ensure the heater is turned on and not in child lock mode.
Heater is not heating the room effectively.
Check the temperature setting on the heater or in the app. Ensure the vents are not blocked. Make sure the room size is appropriate for the heater's 2000W output.
Pros and Cons
Pros
- Smart control options via app, voice, and remote.
- Efficient ceramic heating for quick warmth.
- Suitable for bathrooms and home offices with its IP21 rating.
- Programmable timers and schedules for energy savings.
- Child lock for added safety.
- Comes with a 2-year manufacturer's guarantee
Cons
- Installation may require a qualified electrician.
- Requires a Wi-Fi connection for smart features.
- May not be suitable for very large spaces.
- App and voice control features might have a learning curve for some users.
- The remote control requires batteries (not included).
Setup, Compatibility & Care
Setup:
- Ensure the heater is mounted to the wall by a qualified electrician, using a standard 13A socket.
- Download the TCP Smart App and create an account.
- Follow the app instructions to connect the heater to your Wi-Fi network.
- Pair the heater with Alexa or Google Assistant if desired.
Compatibility:
- Compatible with iOS and Android devices for use with the TCP Smart App.
- Requires a 2.4 GHz Wi-Fi network for smart features.
- Works with Amazon Alexa and Google Assistant.
Care:
- Unplug the heater and allow it to cool before cleaning.
- Wipe the exterior with a soft, damp cloth. Do not use abrasive cleaners.
- Regularly check for dust or debris and clean the air intake/outlet vents as needed.
- Ensure the heater is not blocked by furniture or other objects to maintain proper airflow.