StarTech.com USB C Multiport Adapter - Grey
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Product Information
Full details
This StarTech.com USB-C multiport adapter is designed for users needing to expand connectivity options on laptops and other USB-C devices. Its key benefit is providing essential ports like HDMI, USB-A, and USB-C PD via a single USB-C connection. A caveat is that optimal charging performance requires an external USB-C power adapter.
All features
| Colour | Grey |
|---|---|
| Model Part Number | CDP2HDUACP2 |
| Brand | StarTech.com |
Extended Product Information
FAQs
Does this adapter require drivers?
No, this adapter features automatic driver installation on most supported operating systems (Windows, macOS, Chrome OS, Linux, Android), making it plug-and-play.
Can I connect two monitors to this adapter?
No, this adapter only supports connecting a single external display via the HDMI port.
What is the maximum resolution and refresh rate supported?
The adapter supports a maximum digital resolution of 4096 x 2160 pixels (4K) at a 30Hz refresh rate.
How much power can the USB-C Power Delivery port provide?
The USB-C port supports Power Delivery 3.0 up to 100W. When a 100W adapter is connected, approximately 92W is available for charging your laptop, with 8W reserved for the adapter's operation.
Is this adapter compatible with Thunderbolt 3 or 4 ports?
Yes, this adapter is fully compatible with laptops featuring Thunderbolt 3 and Thunderbolt 4 ports.
What happens if I don't connect a USB-C power adapter?
The adapter will operate using bus power from your host device. In this scenario, the USB-C port that would normally be used for PD input will function as a standard USB 3.2 Gen 1 (5Gbps) Type-C data port for connecting peripherals. Charging capabilities for your host device will be limited.
What is the purpose of the StarTech.com Connectivity Tools application?
This optional application provides enhanced functionality such as advanced Windows layout utilities for managing multiple windows and a USB event monitoring tool for tracking connected USB devices, improving productivity and system management.
Troubleshooting
No video output to HDMI display
Ensure the HDMI cable is securely connected to both the adapter and the display. Verify the display is set to the correct HDMI input. Confirm the host device's USB-C port supports video output (DisplayPort Alternate Mode) and that the adapter is compatible with your operating system. Try a different HDMI cable or display. Ensure the adapter is receiving sufficient power, especially if not using PD pass-through.
Laptop not charging or charging slowly
Connect a USB-C power adapter (up to 100W) to the adapter's USB-C PD port. Ensure the power adapter and cable support the desired wattage and USB PD 3.0. Check if the power adapter is properly seated. Some laptops have specific charging requirements; consult your laptop's manual.
USB devices not recognized or disconnecting
Ensure USB devices are compatible and functional. Try connecting them directly to the laptop to rule out device issues. If using the USB-C port for downstream devices, ensure it's not solely dedicated to power input. Connect the adapter to a direct USB-C port on the host device rather than through another hub or dock if possible. If a PD adapter is connected, the USB-C port may be limited to 5Gbps data, not alternate modes.
Poor performance or intermittent connectivity
Ensure the adapter's attached USB-C cable is fully inserted. Try connecting to a different USB-C port on your host device. Close unnecessary applications on your host device to free up resources. If using an external power adapter, ensure it meets the required wattage. Consider downloading the StarTech.com Connectivity Tools application for potential driver updates or system monitoring.
Pros and Cons
Pros
- Expands laptop connectivity with a single USB-C port.
- Supports high-resolution 4K video output.
- Provides high-speed USB data transfer (5Gbps).
- Enables high-wattage laptop charging via PD pass-through.
- Broad OS and Thunderbolt compatibility.
- Compact and portable design with an extended cable for reduced strain.
Cons
- Optimal performance and charging require an external USB-C power adapter.
- HDMI video output is limited to 30Hz refresh rate.
- Does not include an Ethernet port for wired networking.
- May reserve power for itself, slightly reducing maximum charging wattage for the host device.
- Only supports one external display.
Setup, Compatibility & Care
Setup:
- Connect the adapter's attached USB-C cable to a USB-C or Thunderbolt 3/4 port on your laptop, tablet, or phone.
- If available and desired, connect a USB-C power adapter (up to 100W) to the adapter's USB-C PD port to charge your host device.
- Connect your HDMI display, USB-A devices (e.g., keyboard, mouse, flash drive), and any additional USB-C peripherals to the respective ports on the adapter.
- The adapter supports automatic driver installation on most systems. If prompted, follow the on-screen instructions.
Compatibility:
- Operating Systems: Windows (7 and later), macOS (10.11 and later), Chrome OS, Linux, Android.
- Host Ports: USB-C or Thunderbolt 3 / Thunderbolt 4 enabled ports.
- Displays: HDMI displays or projectors supporting up to 4K at 30Hz (4096 x 2160p).
- Power Delivery: Supports USB PD 3.0 up to 100W. Ensure your USB-C power adapter and host device support PD 3.0 for optimal charging.
Care:
- Keep the adapter clean by wiping it with a dry, soft cloth. Avoid using liquids or solvents.
- Ensure cables are connected securely but do not force connections.
- Store the adapter in a cool, dry place when not in use to prevent damage.
- Avoid exposing the adapter to extreme temperatures.