j5create 9-port USB-C Docking Station - Grey
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Product Information
Full details
The j5create JCD397-N is a high-performance 9-port docking station designed for power users and professionals who need to expand their workstation with multiple 4K displays and high-speed peripherals. It provides exceptional connectivity and up to 100W of pass-through charging, making it ideal for USB-C and USB4 laptop users; however, users should note that achieving the full triple-monitor configuration requires a host device that supports Multi-Stream Transport (MST) and DisplayPort 1.4.
All features
| Colour | Grey |
|---|---|
| Model Part Number | JCD397-N |
| Brand | j5create |
Extended Product Information
FAQs
Does this dock require driver installation?
No, it is a plug-and-play device and does not require manual driver installation on Windows or macOS.
Can I use this with a Thunderbolt 3 or 4 port?
Yes, the dock is compatible with USB4, Thunderbolt 3, and Thunderbolt 4 hosts.
What is the maximum refresh rate for triple monitors?
When using three monitors simultaneously, the maximum refresh rate is 30Hz per display.
Does the dock include a power adapter?
The dock supports 100W pass-through charging; you use your own compatible USB-C power adapter with the dock.
Is this dock compatible with all USB-C laptops?
Compatibility requires the laptop's USB-C port to support DisplayPort Alternate Mode and USB Power Delivery.
Troubleshooting
External monitors are not displaying an image
Verify the host laptop USB-C port supports DisplayPort Alt Mode and ensure all cables are securely connected. Check that the monitor input settings match the port used.
Laptop is not charging when connected to the dock
Ensure you have connected your power adapter to the dock's USB-C PD input port and verify that the laptop supports USB Power Delivery via its USB-C port.
Network connection is slow or intermittent
Ensure the Ethernet cable is securely clicked into the RJ-45 port. Try testing with a different Cat5e or Cat6 cable to rule out physical damage.
Pros and Cons
Pros
- Supports triple 4K monitor configurations
- High-speed 10Gbps data transfer ports
- Robust 100W power delivery for laptop charging
- Compact and durable aluminum housing
- Integrated card readers for SD and microSD
Cons
- Requires host support for MST and DisplayPort 1.4 for triple monitor usage
- Triple display mode capped at 30Hz
- No 3.5mm microphone or headphone jack
Setup, Compatibility & Care
Setup is straightforward due to its plug-and-play architecture; simply connect the provided USB-C cable to your laptop’s port. Ensure your laptop's USB-C port supports DisplayPort Alternate Mode and Power Delivery 2.0 or 3.0 to leverage all features. For the best performance, it is recommended to keep the dock in a well-ventilated area, as the aluminium housing acts as a passive heatsink during high-intensity data transfers. If cleaning is necessary, use a soft, dry cloth; avoid liquid cleaners or abrasive materials. Always verify that your host computer’s firmware and graphics drivers are up to date to ensure consistent Multi-Stream Transport (MST) display stability.