Microsoft Surface Dock 2 - Black
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Product Information
Full details
The Microsoft Surface Dock 2 is designed for Surface device users who need to transform their tablet or laptop into a full desktop setup. The primary benefit is the expanded connectivity with multiple USB-C and USB-A ports, Ethernet, and audio jacks, enhancing productivity. However, it's exclusively compatible with Microsoft Surface devices. This guide will help you understand the features, setup, and troubleshooting of the Surface Dock 2.
All features
| Colour | Black |
|---|---|
| Model Part Number | 1GK-00002 |
| Brand | Microsoft |
Extended Product Information
FAQs
Which Surface devices are compatible with the Surface Dock 2?
The Surface Dock 2 is compatible with Surface Pro (5th Gen), Surface Laptop (1st Gen), Surface Pro 6, Surface Book 2, Surface Laptop 2, Surface Go, Surface Studio 2, Surface Pro 7, Surface Laptop 3, Surface Book 3, and Surface Go 2.
Does the Surface Dock 2 charge my Surface device?
Yes, the Surface Dock 2 charges your Surface device when connected via the Surface Connect cable.
How many monitors can I connect to the Surface Dock 2?
You can connect up to two external monitors, each with a resolution of up to 4K at 60 Hz.
What is the power supply wattage of the Surface Dock 2?
The Surface Dock 2 has a 199W power supply.
Do the USB-C ports support video output?
The rear-facing USB-C ports support data, USB audio devices, and DisplayPort audio/video. You may need a USB-C video adapter, which is sold separately.
Can I use the Surface Dock 2 with non-Surface devices?
No, the Surface Dock 2 is designed exclusively for Microsoft Surface devices.
What is the warranty period for the Surface Dock 2?
The warranty period for the Surface Dock 2 is typically one year. Refer to your purchase documentation.
Troubleshooting
Device not charging.
Ensure the power adapter is securely connected to both the dock and a working power outlet. Check the Surface Connect cable connection.
External monitors not displaying.
Ensure the monitors are connected correctly to the USB-C ports (video adapters may be needed). Check the monitor settings and the display settings on your Surface device.
Ethernet not working.
Check the Ethernet cable connection. Ensure the Ethernet port is enabled in your device settings.
USB devices not recognized.
Try connecting the USB devices to different ports on the dock. Check device drivers if necessary.
Pros and Cons
Pros
- Expands connectivity with multiple USB-C and USB-A ports.
- Supports dual 4K monitors.
- Includes Gigabit Ethernet for fast network connections.
- Charges your Surface device while docked.
- Offers fast charging for accessories and phones.
Cons
- Exclusively compatible with Microsoft Surface devices.
- USB-C ports do not charge devices requiring more than 15W of power.
- USB-C video adapters sold separately.
- The 15W charging on USB-C may not be sufficient for all accessories.
Setup, Compatibility & Care
- Compatibility: The Surface Dock 2 is compatible with various Surface devices, including Surface Pro (5th Gen), Surface Laptop (1st Gen), and Surface Book 2 and newer models. Refer to the product specifications for a complete list.
- Connection: Simply plug the Surface Connect cable into your Surface device.
- Peripheral Connection: Connect your monitors, keyboard, mouse, and other accessories to the appropriate ports on the dock.
- Power: Plug the power adapter into a wall outlet and the dock.
- Care: Keep the dock in a clean, dry place. Avoid exposing it to extreme temperatures or liquids. Clean with a soft, dry cloth. Ensure the Surface Connect cable and ports are free of dust or debris for optimal performance.