Twelve South StayGo USB-C Hub - Black
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Product Information
Full details
The Twelve South StayGo USB-C Hub is designed for MacBook users seeking to expand connectivity without desk clutter. Its key benefit is providing essential ports like USB-C, USB-A, HDMI, and Ethernet in a compact unit with a long enough cable to hide away. A potential caveat is its reliance on a USB-C connection, which may not be compatible with older devices.
All features
| Colour | Black |
|---|---|
| Model Part Number | 12-1907 |
| Brand | Twelve South |
Extended Product Information
FAQs
Can I charge my MacBook through the StayGo hub?
Yes, the StayGo hub supports up to 85 watts of pass-through power, allowing you to charge your MacBook when you connect its power adapter to the designated USB-C port on the hub.
What types of memory cards does the StayGo hub support?
The StayGo hub supports both SD and MicroSD (TransFlash) memory cards.
How does the StayGo hub help with desk organization?
It features a longer connecting cable than typical hubs, allowing you to place the hub away from your MacBook and hide cables for a cleaner workspace. The travel cable also stores inside the hub.
Does the StayGo hub have an audio jack?
No, the Twelve South StayGo USB-C Hub does not include a built-in audio jack.
What is the resolution supported by the HDMI port?
The HDMI port on the StayGo hub supports 4K Ultra HD resolution.
Can I connect wired internet using this hub?
Yes, the StayGo hub includes an Ethernet LAN port (RJ-45) for wired network connectivity.
Is the cable for connecting to the MacBook integrated or detachable?
The cable that connects the hub to your MacBook is integrated. However, there is a separate, shorter travel cable that stores inside the hub.
Troubleshooting
Device not recognized after connecting to hub
Ensure the StayGo hub is properly connected to your MacBook. Try unplugging and replugging both the hub and the peripheral device. Restart your MacBook.
No power delivery to MacBook
Verify that your MacBook's power adapter is connected to the correct USB-C port on the StayGo hub. Ensure the power adapter and its cable are functioning correctly.
HDMI output not working or displaying incorrectly
Check that the HDMI cable is securely connected to both the StayGo hub and the monitor. Ensure the monitor is set to the correct input source. Try a different HDMI cable or monitor to rule out hardware issues.
Slow data transfer speeds
Ensure that the connected USB device is compatible with USB 3.2 Gen 1 speeds. Avoid connecting multiple high-bandwidth devices simultaneously if performance is critical for one specific device. Check for any obstructions on the MacBook's USB-C port.
Ethernet connection unstable
Ensure the Ethernet cable is securely plugged into both the hub and the network source. Try a different Ethernet cable or port on your router/switch. Restart your router/modem.
Pros and Cons
Pros
- Keeps workspace tidy with a design that hides cables.
- Provides a comprehensive set of essential ports.
- Supports high-wattage power delivery for charging.
- Durable construction with integrated travel cable storage.
- Enables connection of legacy peripherals to modern MacBooks.
Cons
- Requires a USB-C port on the host device.
- Can become a bottleneck if multiple high-bandwidth devices are used simultaneously.
- Travel cable is short (6 inches), which might be limiting for some setups.
- Does not include an audio jack.
Setup, Compatibility & Care
Setup:
- Connect the integrated USB-C cable to a USB-C port on your MacBook or compatible device.
- Connect your peripherals (monitors, keyboards, mice, external drives, Ethernet cable, SD cards) to the appropriate ports on the StayGo hub.
- If you wish to charge your device through the hub, connect your MacBook's original power adapter to the USB-C port on the StayGo hub designated for power pass-through.
Compatibility:
- Host Interface: USB 3.2 Gen 1 (3.1 Gen 1) Type-C.
- Operating Systems: Primarily designed for macOS and iPadOS. Compatibility with other operating systems may vary.
- Memory Cards: Supports MicroSD (TransFlash) and SD cards.
- HDMI: Supports 4K Ultra HD output.
- Power Pass-Through: Up to 85W.
Care:
- Keep the hub dry and away from extreme temperatures.
- Clean the exterior with a soft, dry cloth. Avoid using liquid cleaners.
- Ensure cables are not sharply bent or strained, especially the integrated USB-C connection.