HP OfficeJet Pro 9720e - Grey
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Product Information
Full details
The HP OfficeJet Pro 9720e is an all-in-one wide format printer designed for small to medium businesses and home offices needing versatile printing capabilities. This printer offers fast, high-quality color printing up to A3 size, simplifying your workflow with features like automatic duplex printing and a document feeder. A key consideration is the requirement for an HP account and the use of Original HP Ink cartridges to utilize all features.
All features
| Colour | Grey |
|---|---|
| Series | OfficeJet Pro |
| Model Part Number | 53N95B |
| Brand | HP |
Extended Product Information
FAQs
How do I print from my phone?
Make sure your phone and printer are on the same Wi-Fi network. Then, use Apple AirPrint or Mopria Print Service to print directly from your mobile device.
What kind of ink cartridges does this printer use?
The HP OfficeJet Pro 9720e uses HP 937 Original Ink Cartridges. Be sure to use the cartridges that have a new or reused HP chip or electronic circuit.
How do I scan documents?
Place the document on the flatbed scanner or in the document feeder. Then, select the scan option on the printer's control panel or use the HP Smart app to initiate the scan.
What is the maximum paper size this printer can handle?
This printer can handle up to A3-sized paper.
Does the printer support automatic duplex printing?
Yes, this printer supports automatic duplex (two-sided) printing.
How do I check the ink levels?
You can check the ink levels on the printer's control panel or through the HP Smart app on your computer or mobile device.
What is HP Instant Ink?
HP Instant Ink is an ink subscription service that delivers ink to your door automatically before you run out. It has a monthly fee based on the number of pages you print.
What is the warranty for this printer?
The printer comes with a standard one-year HP commercial hardware warranty. An additional one-year warranty is available through HP+ activation at setup.
Troubleshooting
Printer not turning on.
Check the power cable connection and ensure the outlet is working. Try a different outlet.
Poor print quality.
Check ink levels and replace any empty cartridges. Run the print head cleaning utility from the printer's control panel.
Printer not connecting to Wi-Fi.
Ensure the printer is within range of your Wi-Fi router. Restart the printer and router. Re-enter your Wi-Fi password if needed.
Paper jams.
Open the printer and carefully remove any jammed paper. Check the paper tray for overfilling or incorrect paper type.
Pros and Cons
Pros
- Versatile all-in-one functionality with print, scan, and copy capabilities.
- Supports A3-sized paper for larger printing needs.
- Fast print speeds to improve productivity.
- Wireless printing options for easy connectivity from various devices.
- Automatic duplex printing and ADF for paper and time-saving benefits.
Cons
- Requires an HP account for full functionality.
- Uses Original HP Ink cartridges only for full functionality, limiting third-party ink options.
- Monthly fees apply for HP Instant Ink after the initial free period, unless cancelled.
- The printer uses dynamic security measures that block cartridges using non-HP chips or circuits.
Setup, Compatibility & Care
Setup:
- Unpack the printer and remove all protective materials.
- Connect the power cable and turn on the printer.
- Follow the on-screen instructions on the color touchscreen to set up the printer, including language, date, and time.
- Connect the printer to your network via Wi-Fi or Ethernet.
- Install the HP printer software on your computer or mobile devices.
- Insert the ink cartridges as instructed.
- Align the print heads by following the on-screen prompts.
Compatibility:
- Operating Systems: Compatible with Windows 10, Windows 11, Mac OS X 12.0 Monterey, Mac OS X 13.0 Ventura, Mac OS X 11.0 Big Sur, ChromeOS, and Linux.
- Mobile Devices: Supports Apple AirPrint and Mopria Print Service for mobile printing.
Care:
- Cleaning: Use a soft, damp cloth to clean the exterior of the printer. Avoid using harsh chemicals.
- Paper Handling: Load paper correctly into the paper tray. Avoid overloading the tray.
- Ink Cartridges: Replace ink cartridges when prompted by the printer. Use only Original HP Ink cartridges for best results. Store ink cartridges in a cool, dry place.
- Firmware Updates: Regularly update the printer's firmware to ensure optimal performance and security.