HP Thunderbolt Dock 120W G4 - Black

Boost your security productivity and connectivity with this Thunderbolt 4 dock. It protects your n...

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Product Information

Full details

The HP Thunderbolt Dock 120W G4 is designed for IT professionals and hybrid workers seeking to boost productivity and secure their devices. This dock provides expanded connectivity, supports multi-OS compatibility, and enhances security with features like HP Sure Start. However, it's important to note that full functionality requires a compatible device with a Thunderbolt 4 port. It supports up to four 4K displays and offers easy device management, making it an excellent choice for a streamlined workspace.

All features

ColourBlack
Model Part Number4J0A2AA
BrandHP

Extended Product Information

FAQs

What is the warranty for the HP Thunderbolt Dock 120W G4?

The dock comes with a 1-year limited warranty, which includes technical support, diagnostic services, and hardware replacement.

Can I use this dock with a non-Thunderbolt 4 laptop?

While the dock is compatible with USB-C, it will only provide limited functionality (charging and some basic USB connections) if your laptop doesn't support Thunderbolt 4. Full functionality, including display output, requires a Thunderbolt 4 port.

How many external monitors can I connect?

The HP Thunderbolt Dock 120W G4 can support up to four 4K displays.

Does the dock charge my laptop?

Yes, the dock provides up to 100W of power, which is sufficient to charge most laptops.

What operating systems are supported?

The dock supports Windows 10, Windows 11, macOS, and Chrome OS.

How do I update the dock's firmware?

IT administrators can update the dock's firmware remotely using the Electronic Tag (eTag) asset management tool or a one-click installer.

Where can I find drivers for the dock?

Drivers are often automatically installed by the operating system. You may find updated drivers and firmware on the HP support website.

Troubleshooting

Device not charging.

Ensure the USB-C cable is securely connected to both the dock and the laptop. Verify the power adapter is connected to the dock and the power outlet. Check the power outlet is functioning.

External monitors not displaying.

Make sure the monitors are connected to the correct ports on the dock. Check that the display cables are securely connected. Verify that the laptop's display settings are configured to extend or duplicate the display to the external monitors. Ensure you have the latest drivers for your graphics card.

Network connection issues.

Ensure the Ethernet cable is securely connected to the dock and your network. Check your network settings and ensure they are correctly configured. Try restarting your router and the dock.

USB devices not recognized.

Make sure the USB devices are properly connected to the dock. Try connecting the devices to different USB ports. Restart the dock and your computer. Check for any required drivers for the USB devices.

Dock not recognized by the laptop.

Ensure that your laptop has the latest BIOS and Thunderbolt drivers installed. Try restarting both the dock and your laptop. Test with a different USB-C cable. Ensure the dock is properly connected to the laptop's Thunderbolt port.

Pros and Cons

Pros

  • Enhanced security features to protect your connected devices.
  • Broad compatibility with Windows, Mac, and Chrome OS.
  • Supports multiple 4K displays for increased productivity.
  • Fast charging capabilities to keep your laptop powered.
  • Simplified IT management with Intel vPro support.
  • Offers a wide array of ports for connecting various peripherals.

Cons

  • Requires a Thunderbolt 4 port for full functionality.
  • May require additional adapters for some older devices.
  • Can be a premium purchase compared to basic docking stations.

Setup, Compatibility & Care

Setup

  1. Connect the dock to your power source.
  2. Connect the dock to your laptop using the included USB-C cable.
  3. Connect your peripherals (monitors, keyboard, mouse, etc.) to the appropriate ports on the dock.
  4. Your computer should automatically recognize the dock and connected devices.

Compatibility

The HP Thunderbolt Dock 120W G4 is compatible with:

  • Laptops with a Thunderbolt 4 port.
  • Operating Systems: Windows 10, Windows 11, macOS, and Chrome OS.

Care

  • Keep the dock in a clean and dry environment.
  • Use a soft, dry cloth to clean the exterior of the dock.
  • Avoid using harsh chemicals or abrasive cleaners.
  • Ensure proper ventilation to prevent overheating.
  • Check for firmware updates regularly to maintain optimal performance.